Once a User chooses to avail any service plan/offer announced by Dedicated Sales and Services and agrees to buy that plan/offer by due payment for that plan/offer to Dedicated Sales and Services, such payment by User shall not be refunded by Dedicated Sales and Services under any circumstances whatsoever. Please note that such act of buying Dedicated Sales and Services’s plan is irreversible process under the applicable law.
Post receipt of payment from the User for the above-mentioned plan, Dedicated Sales and Services shall create User ID in its system ONLY post successful KYC verification of such User. If the User is unable to get successful KYC done, Dedicated Sales and Services shall not be able to create User ID of such User. Thus, in order to avail Dedicated Sales and Services services on its portal, User has to mandatorily get his successful KYC verification done.
Post User Id creation, while availing various services on Dedicated Sales and Services portal, a transactions which have failed for any reason directly attributable to Dedicated Sales and Services and Dedicated Sales and Services has received corresponding confirmation from the payment gateway, will be automatically refunded to User’s bank account within 3-21 working days from the date of transaction and a confirmation mail will be sent to User’s email id registered with Dedicated Sales and Services. Please note that only the actual transaction amount will be refunded excluding payment gateway charges and all applicable taxes. However, for cases where User has received a successful completion confirmation but not received services, User is required to submit a complaint by sending an e-mail to customer care Email ID given on this website. Dedicated Sales and Services shall enquire the matter after receiving the complaint from the User and based on the enquiry Dedicated Sales and Services may refund the payment. In all cases, Dedicated Sales and Services’s liability will be restricted to providing User a valid refund to the extent of corresponding payment received by Dedicated Sales and Services with respect to a particular transaction. Dedicated Sales and Services shall not be responsible for any other claim or consequential liability arising out of failed services on our system.
User accepts that this refund policy is subject to all the terms and conditions as stated in the Agreement of the User/business associate/retailer/distributor with Dedicated Sales and Services.
The refund amount in case of any cancellation will be refunded within 48 hours, in case of no show the refund will be processed only after we get refund from the Bank / Billers, after deducting the Money cancellation charges and applicable service charge. The amount will be refunded in the form of e-money (limit) in your portal, the refund amount will not be deposited directly in your bank account, debit/credit card..